Don’t Build a Customer Success Function

Don’t Build a Customer Success Function

When you search on Google for “customer success” you’ll quickly realize two things: Each article ultimately defines “customer success” as a function within a B2B organization. The majority of these blogs are written by customer success vendors, such as Totango, Gainsight, and ClientSuccess which help organizations manage customer relationships, contract renewals, and contract expansion. And, by the way, these vendor are […]